FAQs

At this time, we can only process payments using a single credit card per reservation. However, we can split the payment of your reservation into two transactions. On our check out we have an options to pay 50% now and 50% a week before you are schedule to check-in.

No, all fees, including cleaning and service fees, are outlined at the time of booking. We believe in transparency, and there are no hidden costs. When booking directly through WeekAway Inc., you can enjoy lower costs as we do not charge the service fees typically applied by platforms like Airbnb.

Yes, applicable taxes are included in your final booking price. You’ll see a breakdown of charges when you complete your reservation.

Your card will be charged at the time of booking to secure your reservation. If any additional charges (such as damage fees) apply after your stay, you will be notified before the charge is made.

We accept major credit cards (Visa, MasterCard, American Express), and payments can be processed securely through our booking platform. We do not accept cash payments or Interac e-Transfers for reservations.

Yes, we ask that guests observe quiet hours from 11:00 PM to 7:00 AM to ensure a peaceful environment for everyone in the area.

To respect our neighbors and maintain the property’s condition, large parties, events, and large gatherings are not permitted. If you’re planning something special, feel free to ask us, and we’ll see what we can do!

Yes, our property welcomes families. While the space isn’t specifically child-proofed, we can, upon request, provide a pack and play and we include children's dinnerware and cutlery. 

We want your stay to be as smooth as possible. If you encounter any issues, such as maintenance concerns, please contact us immediately via phone or email or on the platform you booked on. We’ll address the issue promptly.

Yes, the hot tub is for your exclusive use during your stay, offering a relaxing experience with scenic views. Please follow the provided safety instructions outlined in the home.

No physical documents are required at check-in. However, please ensure the name on the booking matches the ID of the main guest.

For any booking changes, including date adjustments or guest count, please contact us directly. We will work with you to modify your reservation, subject to availability and our booking policies.

You will receive a few automated detailed check-in messages prior to your visit. One message after reservation confirmation, one message 3 days prior and another 24 hours before your stay, including the door code, property address, and important house rules. This ensures you have everything you need for a smooth arrival.

Yes, on most of our properties there is a minimum stay of 2 nights. However, during peak seasons or holidays, the minimum stay may increase to 3 or more nights. For certain parts of the month, we may lower the stay to 1 night depending on availability. You can check the booking availability on the listing itself or contact us for special requests.

We try to accommodate early check-ins and late check-outs when possible, but it depends on our cleaning schedule and other reservations. Please reach out to us at least 72 hours in advance. If you want to guarantee an early check-in and we have availability we will have to block off the night before ensuring that the unit is vacant and cleaned before your arrival. If this is the case we charge 50% of the nightly rate to block off our calendar a night before. Please reach out to us if this is something that interest you.

Check-in is at 4:00 PM, and check-out is by 10:00 AM. If you require early check-in or late check-out, please let us know ahead of time. We’ll do our best to accommodate based on availability, but additional fees may apply if outside regular hours.

We value our repeat guests! While we don’t have an automated loyalty program yet, you can sign up for our community program, which means you will receive exclusive promotions on our properties from time to time.

If you leave something behind, contact us as soon as possible. We will do our best to locate the item and arrange for its return. Please note that shipping costs will be the guest’s responsibility.

If we required a security deposit from you and there were no damages during your stay, your security deposit will be refunded within 7 days of check-out. Please note it may take additional time for the refund to appear on your statement depending on your bank.

Before you depart, kindly ensure that all personal belongings are taken with you, lights are turned off, and doors are securely locked. Please inform us of your check-out by sending a message through our platform. If you're feeling particularly helpful, you can assist our cleaning team by placing used towels in the designated bins or leaving them on the bathroom floor, and disposing of any leftover food in the fridge. Thank you for your cooperation!